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Terms of Service

TERMS OF SERVICE — The H Health, LLC
PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.

These Terms of Service govern your access to and use of all websites, mobile applications, software, digital platforms, content, features, and services operated or provided by The H Health, LLC (collectively, the “Platform”). This includes, but is not limited to:

By accessing or using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, whether or not you create an account or become a paying Member. If you do not agree, you may not use the Platform.

The H Health, LLC may update or revise these Terms at any time, and your continued use of the Platform after such changes are posted constitutes your acceptance of those changes.

These Terms were last updated on February 26, 2024.

1. Important Disclaimer

The Platform, including all content, programs, messages, and information provided through it—whether via website, app, or other digital service—is intended to support your general health, fitness, and wellness efforts and is provided for educational purposes only.

By using the Platform, you acknowledge that:

  • The H Health, LLC is not a medical organization, does not employ licensed physicians, and does not offer medical advice
  • The Platform is not a substitute for professional medical consultation, diagnosis, or treatment
  • You are responsible for consulting your physician before beginning any fitness, exercise, or nutrition program

The H Health, LLC disclaims all liability for any injury, illness, or adverse effects resulting from the use of its services without appropriate medical clearance. The Platform is intended for healthy adults aged 18 or older. If you are a minor, pregnant, or have any medical condition, you must seek clearance from
your physician before using any part of the Platform.

2. Registration & Membership

Some features of the Platform may be accessible without registration; however, access to personalized content, fitness and mobility programming, or premium services will require you to create an account and register as a Member.

By registering, you agree to:

  • Provide accurate, current, and complete personal and health information
  • Update your information as necessary to maintain its accuracy
  • Keep your login credentials secure and confidential

The H Health, LLC reserves the right to suspend, refuse, or cancel your membership at its sole discretion if:

  • You provide false or misleading information
  • You violate these Terms or any applicable laws
  • You report, or we reasonably determine, that you have health conditions that make participation unsafe without medical oversight

3. Subscriptions & Billing

Certain features of the Platform require a paid subscription. By subscribing to services on the Platform, you agree to:

  • A recurring billing agreement, unless otherwise noted at checkout
  • Pay all applicable subscription fees and taxes using a valid payment method

Your subscription will automatically renew at the end of each billing term (weekly, monthly, or annually, depending on the selected plan). To avoid renewal charges, you must cancel your subscription at least 15 days before your renewal date, either by:

  • Sending a written request to our support team, or
  • Using the cancellation feature in your account’s Billing Information section

Failure to cancel in time will result in an automatic renewal, and your payment method on file will be charged accordingly. You remain responsible for all fees incurred prior to confirmed cancellation.

4. Free Trial

From time to time, The H Health, LLC may offer a limited-time free trial of its services. By enrolling in a free trial—whether through our website, app, or any other platform—you acknowledge and agree to the following:

The free trial ends upon:

  • The conclusion of the designated trial period, or
  • The start of your paid subscription—whichever occurs first

During the trial period:

  • Services are provided “as is”, with no warranties, guarantees, or service-level commitments
  • The H Health, LLC may modify, suspend, or terminate access at any time, without prior notice
  • You are solely responsible for any outcomes resulting from your trial use

If you do not convert to a paid subscription before the trial ends, your account data may be permanently deleted and may not be recoverable.

5. Fees and Payment Authorization

Certain features of the services provided by The H Health, LLC—including, but not limited to, access to digital content, wellness programs, mobile features, and platform subscriptions—require payment.

By purchasing or subscribing to any service on our Platform, you agree to:

  • Pay all applicable fees and taxes associated with your account, at the rates in effect at the time of purchase
  • Authorize The H Health, LLC to charge your selected payment method through a secure third-party payment processor (e.g., Stripe)

Subscription fees are charged:

  • At the beginning of your initial term
  • On a recurring basis thereafter (weekly, monthly, or annually, depending on your plan)

All payments are non-refundable, including cases where purchases were made unintentionally or “accidentally,” unless The H Health, LLC is unable or unwilling to provide the services purchased.

The H Health, LLC may change its pricing or introduce new fees at any time, with notice provided via the Platform or by email.

6. Subscription Renewal & Cancellation Policy

By subscribing to any recurring service offered by The H Health, LLC through our Platform, you agree that your subscription will automatically renew at the end of each term for a duration equal to your original subscription, unless:

  • You cancel at least 15 days prior to your renewal date, or
  • The H Health, LLC terminates your account

To cancel, you must either:

  • Email our support team and receive written confirmation of cancellation, or
  • Use the cancellation feature in the Billing Information section of your account settings on the Platform

You are responsible for any charges incurred before your cancellation is confirmed. Failure to cancel in time will result in automatic renewal, and your payment method will be charged accordingly. No refunds are provided for auto-renewals unless required by applicable law.

7. Account Security and Responsibility

When registering for access to any part of the Platform, including mobile apps and web portals, you are
responsible for:

  • Keeping your login credentials secure and confidential
  • Ensuring no unauthorized access occurs under your account

You agree to notify The H Health, LLC immediately if you suspect any unauthorized use or breach of your account. The H Health, LLC is not liable for any loss or damage arising from your failure to safeguard your credentials.

You should exercise caution when using public or shared devices to access your account, and always log out after each session.

8. Limitations on Use and Intellectual Property

The H Health, LLC grants you a limited, personal, non-transferable, non-exclusive license to access and use the Platform and its content solely for your personal, non commercial use.

All materials—including but not limited to: videos, graphics, logos, programs, routines, written content, branding, and all digital assets (“Proprietary Materials”)—are owned or licensed by The H Health, LLC and are protected by intellectual property laws.

You may not:

  • Copy, share, reproduce, or distribute any content without prior written consent
  • Modify or create derivative works from any Proprietary Materials
  • Use bots, scrapers, or automated tools to extract or manipulate Platform content
  • Post our content publicly on third-party platforms without permission

All rights not expressly granted to you are reserved by The H Health, LLC.

9. Notice Regarding Copyright Infringement

If you believe that your copyrighted work has been improperly posted or used on the Platform without authorization, please notify us immediately by submitting a copyright notice with the following required details:

  • A clear description of the copyrighted work
  • A description of the material you believe infringes on your work, including its location on our Platform
  • Your name, physical address, phone number, and email address
  • A written statement that you have a good faith belief the use is unauthorized
  • A statement, under penalty of perjury, that your claim is accurate and you are the copyright owner or are authorized to act on the owner’s behalf
  • Your electronic or physical signature

Submit all copyright infringement notices to:
The H Health, LLC [email protected]

The H Health, LLC reserves the right to remove infringing content and to terminate accounts that repeatedly violate intellectual property rights.

10. User Conduct

You agree to use The H Health, LLC’s Platform—including all websites, mobile apps, and services—lawfully, respectfully, and in compliance with these Terms. We reserve the right to suspend or terminate your membership or access at any time if you violate any of the following rules of conduct.

You may not:

  • Post or transmit content that is unlawful, abusive, defamatory, obscene, hateful, harassing, or discriminatory
  • Impersonate another person, Member, Trainer, employee, or representative of The H Health, LLC
  • Misrepresent your affiliation with any individual, organization, or business
  • Infringe upon the intellectual property or contractual rights of others
  • Upload or distribute viruses, malware, or other harmful code intended to damage or interfere with the Platform
  • Engage in spamming, solicitation, pyramid schemes, or other forms of unauthorized marketing
  • Attempt to gain unauthorized access to accounts, data, servers, or restricted areas of the Platform
  • Harass, stalk, threaten, or otherwise abuse other users
  • Collect or distribute personal data without proper consent
  • Violate any local, state, national, or international law or regulation

Violations of this section may result in the immediate suspension or termination of your account, and may also be reported to appropriate law enforcement authorities.

11. Disclaimers of Warranties

Your use of The H Health, LLC’s Platform—including all digital content, apps, websites, services, and features—is entirely at your own risk. All aspects of the Platform are provided “as is” and “as available”, with no express or implied warranties of any kind.

The H Health, LLC expressly disclaims any and all warranties, including but not limited to:

  • The accuracy, reliability, or completeness of any content, service, or information
  • Merchantability or fitness for a particular purpose
  • Non-infringement of intellectual property rights
  • Uninterrupted or error-free operation of the Platform

We do not guarantee that the Platform will meet your expectations or produce any particular result. If any part of this disclaimer is found to be unenforceable under applicable law, the remainder will remain in effect to the fullest extent permitted.

12. Limitation of Liability

To the maximum extent allowed by law, you agree that The H Health, LLC will not be liable for any damages—direct or indirect, incidental, special, punitive, or consequential—that may arise from or relate to your use of the Platform.

This includes, but is not limited to, damages related to:

  • Access to or inability to access the Platform
  • Use of or reliance on content or services
  • Subscriptions, purchases, or transactions made through the Platform
  • Interactions with Trainers, Members, or third parties
  • Unauthorized access to or alteration of your personal data

You also agree that:

  • The H Health, LLC’s total liability to you for any claims will not exceed the total amount paid by you to The H Health, LLC in the past 12 months
  • This limitation applies even if The H Health, LLC has been advised of the possibility of such damages

If any portion of this section is found to be invalid, the remainder will continue in full force and effect.

13. Trainers

RELIANCE ON ANY INFORMATION PROVIDED BY A TRAINER, COACH, INSTRUCTOR, OR AFFILIATE OF THE H HEALTH, LLC THROUGH ANY PART OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.

By participating in any program or guidance delivered through the Platform, you acknowledge and accept all associated risks, including the possibility of injury. You agree to release The H Health, LLC, its Trainers, affiliates, and content creators from any and all liability related to your use of such services.

The H Health, LLC makes no guarantees or warranties regarding:

  • The credentials, conduct, or performance of any Trainer, including guest or celebrity Trainers
  • The outcomes or results of any program or advice provided
  • The accuracy or completeness of content created or delivered by Trainers or third-party contributors

Always consult a licensed physician before beginning any exercise, mobility, or nutrition program. If The H Health, LLC promotes a celebrity or guest Trainer, you understand that such individuals may not provide direct communication, instruction, or personal interaction.

You agree to exercise good judgment and take all necessary safety precautions when interacting with Trainers or Members—especially in offline or in-person settings.

14. Indemnification

You agree to defend, indemnify, and hold harmless The H Health, LLC, its officers, directors, employees, affiliates, partners, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including attorneys’ fees) arising from:

  • Your use or attempted use of any part of the Platform
  • Your breach of these Terms or violation of any law or regulation
  • Your violation of the rights of any third party, including intellectual property, privacy, or contractual rights
  • Any content you submit, post, upload, or transmit through the Platform

This indemnification obligation will survive the termination of your use of the Platform or any agreement between you and The H Health, LLC.

15. Third-Party Websites and Services

The H Health, LLC’s Platform may include links to or integrations with third-party websites, tools, applications, or services. These are provided for convenience only. You acknowledge and agree that:

  • The H Health, LLC does not control or endorse third-party services
  • The H Health, LLC is not responsible for the content, privacy practices, availability, or policies of any third-party website or platform
  • Your use of any third-party service is governed solely by that third party’s terms and policies

We strongly encourage you to review the terms and privacy policies of any third-party websites or services you choose to visit or interact with.

16. Governing Law and Jurisdiction

These Terms represent the complete and final agreement between you and The H Health, LLC, superseding any prior agreements, understandings, or communications related to your use of the Platform.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. You agree that any dispute, claim, or legal action arising out of or relating to these Terms, the Platform, or your relationship with The H Health, LLC will be brought exclusively in the state or federal courts located in Tampa, Florida, and you consent to the personal jurisdiction of those courts for the purpose of litigating any such dispute.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. Miscellaneous Terms

The H Health, LLC may assign its rights and obligations under these Terms to any affiliate or successor in interest at any time without notice.

These Terms are binding on and will inure to the benefit of The H Health, LLC’s successors, assigns, and licensees.

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Failure by The H Health, LLC to enforce any provision or exercise a right under these Terms shall not be considered a waiver of that provision or right, and all provisions shall remain in effect unless expressly waived in writing.

18. Promotions and Offers

From time to time, The H Health, LLC may offer special discounts, promotional codes, or other limited-time offers through its Platform.

By participating in any promotion, you agree to the following conditions unless otherwise stated:

  • Promotions are non-transferable and may only be used by the intended recipient
  • Discounts may not be combined with other promotions or offers
  • Eligibility and availability of offers may be restricted to specific users or geographic locations
  • Participation in promotions may require submission of additional personal information
  • We may use your contact information to inform you of promotional offers, in accordance with our Privacy Policy. You may opt out at any time.

Participation in any promotional program is entirely voluntary.

19. Delivery Method and Timing

Once your registration and payment are successfully processed, The H Health, LLC will make commercially reasonable efforts to provide immediate access to your purchased content, subscription, or services through the Platform.

Access is typically delivered via user login to grid.thehhealth.com or the official mobile app. While we aim for instant access, delays may occasionally occur due to processing, system maintenance, or technical issues.

You agree that such delays do not constitute grounds for a refund unless otherwise explicitly stated.

20. Return/Refund Policy

All purchases made through The H Health, LLC—including software, digital content, and subscriptions—are non-refundable, unless:

  • Otherwise stated during the checkout process
  • Required by applicable consumer protection laws

It is your responsibility to review all pricing, subscription details, and service offerings before completing a transaction. Refund requests based on accidental purchases or change of mind will not be honored except where required by law.

21. Age Limitations

The H Health, LLC’s Platform is intended for use by individuals who are 18 years of age or older. By accessing or using any part of the Platform, you represent and affirm that you meet this age requirement and have the legal capacity to enter into a binding agreement.

If we discover that a user is under the age of 18, we reserve the right to terminate their access immediately. The H Health, LLC disclaims all liability for unauthorized use by individuals under 18.

22. Contact Information

For questions, concerns, legal notices, or support regarding these Terms or your use of the Platform,
please contact:

The H Health, LLC
Customer Support via [email protected]

© 2025 The H Health, LLC. All rights reserved.

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