Privacy Policy
This Privacy Policy (“Policy”) describes how The H Health, LLC (“The H Health,” “we,” “us,” or “our”) collects, uses, and discloses information from and about you when you visit any of our websites, mobile applications, or digital platforms that link to this Policy (each a “Site”), or use any of our services, features, products, subscriptions, or applications (collectively with the Site, the “Services”).
This Policy does not apply to the practices of third parties we do not own, manage, or control, or to websites or services that do not link to this Policy. By using our Services, you consent to the collection, use, and disclosure of your information as described in this Policy.
To the extent permitted by law, including for individuals in the UK, the European Economic Area (“EEA”), or similar jurisdictions, The H Health, LLC is the data controller of your personal information.
PLEASE READ THIS POLICY CAREFULLY. IF YOU DO NOT AGREE WITH HOW WE HANDLE YOUR INFORMATION, DO NOT USE OUR SERVICES.
This Policy Covers:
1. Information We Collect
2. How We Use Information
3. How We Disclose Information
4. Your Rights and Choices
5. Security
6. Data Retention
7. Third-Party Links and Content
8. Children’s Privacy
9. California “Shine the Light” Disclosure
10. International Users
11. Changes to This Policy
12. Contact Us
1. Information We Collect
Information You Provide to Us
We collect information that you voluntarily share with us through your use of the Services—whether through our websites, mobile apps, registration forms, customer support, surveys, emails, or otherwise.
Examples of information we may collect include:
- Contact details (e.g., full name, email address, mailing address, phone number)
- Account details (e.g., username, password, and account preferences)
- Demographic information (e.g., age, gender identity, or date of birth)
- Transaction data (e.g., your purchase history and subscription selections)
- Location information (e.g., general area based on IP address, city, or zip code)
- Uploaded content (e.g., photos, responses, or profile information)
- Health or wellness information (as shared voluntarily during account setup or profile customization)
Please note: If you make purchases on the Platform, your payment information is securely processed by a third-party provider such as Stripe. The H Health, LLC does not store or access your full payment information. We may retain details of the transaction for recordkeeping and support purposes.
Information Collected Automatically
When you interact with the Services, we—and authorized third-party providers—may automatically collect technical and usage data, including but not limited to:
- Your IP address and approximate location
- Device identifiers and characteristics
- Operating system and browser type
- Language preferences
- Platform activity (e.g., pages viewed, navigation behavior, time spent)
- Crash logs and analytics
- Cookie and tracking identifiers
- Email interaction (e.g., whether you opened or clicked a message)
This data is used to maintain platform functionality, improve user experience, analyze performance, and troubleshoot issues. Some of it may be collected via cookies or similar tracking technologies. (See the Your Rights and Choices section for how to manage cookies.)
Information Collected from Other Sources
We may disclose your information if we believe it is necessary or appropriate to:
- Our corporate affiliates and integration partners
- Social media platforms when you interact with our accounts or use social login features
- Third-party marketing or analytics providers (in accordance with applicable privacy rules)
If you log into our Services using a third-party platform (e.g., Facebook, Google), we will request your permission before accessing data such as your name, email address, or profile photo. If you choose not to authorize access, we may not be able to provide certain services.
We do not control how third-party platforms use or share your information. Please consult the privacy policies of any third-party services you use in connection with The H Health, LLC.
2. How We Use Information
We use your information to deliver, improve, and personalize our Services, to operate our business, and to protect users and the platform. This includes:
- Providing access to your account and managing subscriptions
- Delivering content, programs, and services tailored to your preferences
- Personalizing your user experience based on your activity and profile
- Sending important service announcements, billing notices, and updates
- Conducting research, analytics, and performance monitoring
- Facilitating customer support and resolving issues
- Promoting products, services, and special offers that may interest you (with your consent, where required)
- Enforcing our Terms of Service and complying with applicable laws
- Personalize your experience across all digital platforms and tailor Services, content, and recommendations to your interests
- Process transactions, including recurring subscriptions and other purchases (Note: All payment processing is handled securely by third-party providers such as Stripe)
- Communicate with you regarding your account, activity, purchases, inquiries, customer service requests, and transactional notifications via email or other methods
- Analyze and research how our Services are used to better understand user needs, interests, and preferences
- Develop and test new offerings, features, platform enhancements, and tools
- Promote and advertise our services, including showing you relevant content on third-party platforms, sending you newsletters, and conducting remarketing efforts (subject to any opt-out preferences)
- Manage surveys, contests, promotions, or other user engagement events
- Support security and integrity efforts, audit platform activity, and maintain operational efficiency
- Comply with legal obligations, enforcement requests, or applicable industry standards
- Protect our users, employees, systems, content, and company property
- Prevent fraud, abuse, or violations of our Terms of Service and enforce our rights
- Fulfill any other lawful purpose, as long as it aligns with your expectations and complies with applicable laws, or as required by your explicit consent (where necessary)
We may combine data you provide with data from other sources (e.g., third-party platforms, analytics tools, social media, or transaction systems) and use that combined data in accordance with this Privacy Policy.
We may also aggregate or de-identify personal information so that it can no longer reasonably be associated with a specific individual. We may use and disclose this type of data for any business or research purpose.
Legal Grounds for Processing (EU/UK/Similar Jurisdictions)
Where required by applicable law, The H Health, LLC processes your personal information on one or more of the following legal bases:
- To fulfill our contract with you (e.g., providing access to subscription services)
- To further our legitimate interests, such as improving the Services and marketing relevant offers
- To comply with legal obligations, including recordkeeping or data requests
- With your consent, when required (e.g., for promotional emails or third-party data sharing)
3. How We Disclose Information
We may share or disclose your information with the following categories of third parties, but only to the extent necessary and as permitted by law:
Affiliates
We may share your information with corporate affiliates and subsidiaries of The H Health, LLC to support internal operations, analytics, and unified customer support across platforms.
Service Providers & Vendors
We work with trusted partners who perform business functions on our behalf. These include:
- Data storage and hosting services
- Website and app infrastructure providers
- Billing and payment processors (e.g., Stripe)
- Security and fraud prevention tools
- Marketing and advertising agencies
- Customer support systems
- Survey and email delivery services
These providers only receive the information necessary to perform their tasks and are bound by confidentiality obligations.
Legal and Compliance-Related Disclosures
We may disclose your information if we believe it is necessary or appropriate to:
- Comply with applicable laws, regulations, court orders, subpoenas, or legal processes
- Protect and enforce our rights, policies, and contracts
- Obtain legal advice or establish, exercise, or defend against legal claims
To Protect The H Health, LLC and Others
We may share your information if we believe it is required to:
- Investigate or prevent unlawful activity, including suspected fraud or abuse
- Protect the safety, rights, or property of The H Health, LLC, its users, employees, or members of the public
Corporate Transactions
In the event of a merger, sale, restructuring, bankruptcy, acquisition, or similar business transfer, your information may be transferred as part of that transaction.
With Your Consent
Where legally required or where you have provided specific consent, we may share your information with third parties for agreed-upon purposes (e.g., testimonials, referrals, or cross-promotions).
Other Disclosures
We may also disclose your information as otherwise permitted, required, or authorized by applicable law.
4. Your Rights and Choices
Your Rights
Depending on your country, state, or jurisdiction of residence, you may have certain legal rights related to your personal information. These may include the right to:
- Request access to or a copy of the personal information we hold about you
- Confirm whether we are processing your information, and learn how and why we use or share it
- Request corrections or updates to any inaccurate or incomplete personal information
- Request deletion of your information, subject to applicable legal obligations or exemptions
- Request that we transfer your information to another organization
- Restrict or object to specific uses of your information, especially those related to marketing or profiling
- Withdraw any consent you previously provided (without affecting the legality of prior use)
To submit any of these requests, please contact us at [email protected] and include:
- Your full name and the email address associated with your account
- A clear description of the right you wish to exercise and the personal data involved
We may need to verify your identity before responding. In some cases, we may deny your request if the law requires us to retain the data, or if we are unable to verify your identity with reasonable certainty.
If you reside in the European Economic Area (EEA), the United Kingdom (UK), or other applicable jurisdictions, you also have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first—we’re committed to resolving concerns in a timely and fair manner.
Marketing Communications
You may opt out of receiving marketing or promotional emails by clicking the unsubscribe link at the bottom of any such email.
To opt out of SMS/text messages, reply STOP to any message received.
You can also contact us at [email protected] to request removal from direct mail or
phone marketing lists.
Please note: Even if you opt out of promotional communications, you may still receive important non-marketing messages such as purchase confirmations, subscription updates, platform alerts, and legal notices.
Cookies
We and our partners use cookies and similar technologies (like web beacons or pixels) to collect and process data about how you use our Platform. These tools help us:
- Enable and secure basic functionality
- Personalize your experience
- Understand user behavior and platform performance
- Deliver targeted advertising and promotions
You can manage your cookie preferences through your browser or device settings. Disabling some cookies (especially those labeled “essential” or “strictly necessary”) may impact your ability to use core features of the Platform.
Please refer to your browser’s help menu or device settings for more details.
Cookie settings are unique to each browser and device. Disabling cookies on one device does not apply universally to others.
Online Analytics
We use third-party analytics tools—such as Google Analytics—to understand usage patterns, monitor performance, and improve our Services. These providers may collect and store information such as your IP address, device type, browser version, time spent on pages, and referring websites.
To learn more about Google Analytics and how it collects and processes data, visit:
https://policies.google.com/technologies/partner-sites
To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
Online Advertising
We and our advertising partners may use data collected through cookies, device identifiers, or similar technologies to serve personalized ads based on your browsing behavior. This is sometimes referred to as “interest-based” or “tailored” advertising.
You can adjust your advertising preferences or opt out of tailored advertising through tools such as:
- The Digital Advertising Alliance (DAA): https://optout.aboutads.info
- The Network Advertising Initiative (NAI): https://optout.networkadvertising.org
Note: These opt-outs generally apply only to the specific browser and device used. You may need to repeat the process across browsers or devices.
Opting out does not mean you won’t see ads. It means those ads will be less relevant to your interests.
Your mobile device may also offer controls to limit advertising tracking—check your privacy settings under iOS or Android systems.
“Do Not Track” (DNT)
Some browsers offer a “Do Not Track” (DNT) setting to signal a request that websites not track user activity. Currently, there is no industry-wide standard for recognizing or responding to DNT signals, and The H Health, LLC does not respond to them at this time.
5. Security
The H Health, LLC takes commercially reasonable measures to help protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure socket layer (SSL) technology, access controls, and internal security policies.
However, no method of transmission over the internet or method of electronic storage is completely secure. By using our Services, you acknowledge and accept that we cannot guarantee the absolute security of your information, and that you provide information at your own risk.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Please notify us immediately at [email protected] if you believe your account has been compromised.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to:
- Provide Services to you
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce our legal rights and agreements
The specific retention period may vary depending on the type of data and legal requirements.
When personal information is no longer needed, we will securely delete, de-identify, or anonymize it in accordance with applicable laws and internal policies.
7. Third-Party Links and Content
The Platform may contain links to, or embedded content from, third-party websites, mobile apps, or digital tools. These third parties may have their own privacy policies and practices, which differ from those of The H Health, LLC.
We are not responsible for the privacy, content, accuracy, or practices of any third-party site or service. We encourage you to review the privacy policies of any third-party services you access through our Platform.
Your interactions with third-party features, content, or providers are governed by their respective policies and terms.
8. Children’s Privacy
The H Health, LLC does not knowingly collect, solicit, or store personal information from anyone under the age of 18 without verified parental or guardian consent, as required by applicable law.
If we become aware that we have unintentionally collected information from a child without appropriate authorization, we will promptly take steps to delete such data from our systems.
If you believe a child under 18 has provided us with personal information in violation of this Policy, please contact us at [email protected].
9. California “Shine the Light” Disclosure
Under California Civil Code Section 1798.83, also known as the “Shine the Light” law, California residents may have the right to request information about our disclosure of certain personal information to third parties for their direct marketing purposes.
The H Health, LLC does not share your personal information with third parties for their direct marketing use.
If this policy ever changes, we will update this section and provide you with the option to opt out.
10. Information for Non-United States Residents
The H Health, LLC is headquartered in the United States, and the Platform is operated from the United States. If you access the Services from outside the U.S., please be aware that your information will be transferred to, processed, and stored in the United States.
By using the Services or submitting personal information, you acknowledge and agree to this data transfer. While U.S. privacy laws may not offer the same level of protection as those in your country, we will handle your data in accordance with this Privacy Policy.
If you are located in the EEA, UK, or another jurisdiction with specific privacy regulations, you may have additional rights. We encourage you to contact your local data protection authority for more information.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the Services themselves.
When we update this Policy, we will revise the “Last Updated” date at the top. If the changes are material, we may provide additional notice (e.g., by email or via prominent notice on the Platform).
Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Policy.
We encourage you to review this Policy regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices,
please contact us at:
The H Health, LLC
[email protected]
© 2025 The H Health, LLC. All rights reserved.